by Neal Arnold June 20, 2019
For the last 30 years Neal Arnold, owner and operator of Allpoints Corporate Express, has worked on vehicles in his shop and most of the tools in his tool box were purchased from Sears and were Craftsman brand. My love of these tools started with their lifetime warranty. Not that I really ever used it because of their unmatched quality.
As I have gotten older and do not tackle really big jobs much anymore I don’t use them like I used to. But I could always be found stalking the tool department when Karen and I would go to a Sears store.
From Alliance for American Manufacturing
By Elizabeth Brotherton -Bunch 2019
“Stanley Black & Decker announced this week that it is moving production of Craftsman wrenches, ratchets, sockets and more back to the United States from China. The company will break ground on a 425,000-square-foot facility in Fort Worth, Texas, this summer, and the factory is set to be up and running by late 2020.
About 500 people will be employed at the new $90 million facility, which will utilize robots and fast-forging presses to boost output compared to the older forging machinery now used in China. This will keep production costs in-line with those in China, according to the Wall Street Journal.
While we’d probably celebrate an announcement like this under most circumstances, the news is especially encouraging because it’s not just a single factory going up — it’s part of an entire American-made rebranding of the iconic Craftsman line.”
Her article points to the outsourcing of the manufacturing of these tools to China and a decrease in the quality of the product. Mechanics simply went to other brands. The warranty simply didn’t mater if the tool broke in use. As with so much we all assumed that this was just the way it now was. After all didn’t everyone know that no one will pay extra for good quality.
If this sound much like the Sedan & Limo Business it is. But I still find clients who value professionalism. New trends show that after rushing to Uber/Lyft some of the companies desire better quality service.